Everyone loves a good FAQ page… and here’s ours. For anything else not covered below, just get in touch.
What are prompts / messages and how long are they?
How will my finished Music On Hold sound?
How do I get Music On Hold into my phone system?
Do I need a PRS licence?
Is this a contracted service?
How long does it take?
What about scripting, who does that?
So who the hell are Keep Holding anyway?
What are prompts / messages and how long are they?
They’re the same thing. To make a great listening experience for the caller (and for costing purposes), each one is up to roughly 20 seconds in length. You’re more likely to get your message across if each prompt is about just one thing (eg, a new product, the best thing about your website, weekend opening hours etc). Research shows that attention can drift after about 20 seconds anyway. Go Back
How will my finished Music On Hold sound?
Well we like to give you the control over which voiceover and music tracks to be mixed together, but we can always make a suggestion if you need it. Typically your caller would hear roughly 7 seconds of music, then a prompt message, another 7 seconds of music, another prompt message and so on (with music dipped under each prompt). A 7 second music gap sits well with most callers – you don’t want to pound them with information, but on the other hand you want to keep this captive audience engaged for the brief time they’re on hold. Go Back
How do I get Music On Hold into my phone system?
There are 2 main ways and we can cater for both. You may have (or have the option of having) an external music source plugged into your phone system via a 3.5mm headphone-type socket. Otherwise you may have a computerised system which lets you load an audio file into your phone system. Depending on how your system is configured, you may be able to load the complete music AND messages as one file, or you may need to load the music and messages separately. We can provide all the audio you need, typically on email, but if you need it burning to CD or pre-loading onto an SD card, that’s not a problem. If you need an audio player or advice as to what your system can handle, we can either provide this advice directly or via a local telecoms installer (but we’d look after every step to reduce the hassle). Go Back
Do I need a PRS licence?
With our music? No. But if you want to use famous ‘known’ music then probably yes. That’s something you will need to arrange yourself (there’s more information here). Some companies that want to use famous music don’t bother to get a licence, but we wouldn’t recommend that.
So to remove the confusion, cost and stress, all the tracks we provide don’t require to get a PRS licence – hoorar! Go Back
Is this a contracted service?
No. Unlike the other guys, this is a low-cost high-quality service. Pay once and it’s yours. Go Back
How long does it take?
From the point you’ve agreed to the script, we normally say to allow 2-3 working days to receive the finished production. Go Back
What about scripting, who does that?
You can either give us a script or just a few rough bullet points (which we can flesh out), either way creative scripting is all part of the service. Even if you provide us with what you think is a finished script, we’ll can always come back with suggested improvements. Go Back
So who the hell are Keep Holding anyway?
Just a lovely bunch of audio professionals. Check out our History page to find out more. Go Back